Shipping policy

We aim to fulfil all orders placed before 4pm on the next day. Within sale or seasonal promotional peak periods, our dispatch process may be longer. Within a sale or seasonal peak we aim to have all orders dispatched within 2 business days of being placed. Please, be aware that we cannot offer timed next day deliveries.

All customers will receive an email when their order has been shipped. This confirmation will include online tracking information.  

Our packages do not require a signature upon delivery, so to guarantee the delivery make sure the shipping address is a safe location to leave at the discretion of the driver or there is someone to accept the package.  Once the items are given to the postal carrier we are no longer able to take responsibility or control the end destination of your package.  Should your item become lost, damaged or stolen during transport you would need to file an insurance claim directly with the shipping provider. We are happy to assist you in that process, just reach out via email and we can help put together the information and the actions needed to submit a claim. 

Australian Domestic Shipping: All other products from your order will be shipped directly from our fulfilment centre in Melbourne, Australia.

Registered Priority: This is an economy road service that come with tracking and signature on proof of delivery

Express Priority: This is an express road/air service that come with tracking and signature on proof of delivery

New Zealand Shipping:

The international shipping prices estimated are for an all inclusive door to door air freight service. 

International customers will be responsible for the duties and taxes of their individual country of residence.  For more information contact your local customs office.